So, you've got a brand new PlayStation 4, but unfortunately, you've got "No Signal" now, too. You can't really game or watch movies on your new toy if you can't even bring up the PlayStation menu on your TV screen.
However, there are a few ways to fix the no connection alert, and I'll cover the most common solutions below.
Check Your HDMI Port First
Some people, including IGN and the peeps over at Kotaku, have been able to fix the "No Signal" issue by fixing the HDMI cable port inside the PS4. If your HDMI cable is not flush with the case, you may have a bent piece of metal inside the port.
In the first image below, the cable is not all of the way in, compared to the second image, which is how it should look. If yours is like the second image, then you should skip down and try one of the other solutions.
If it's like the first image, check to see if there is a piece that is out of place inside your port. You can take a flathead screwdriver to push it down. You can also try another HDMI cable. For more information on this problem and the possible fix, check out Kotaku's video below.
Try Booting into Safe Mode
Just as you would troubleshoot a computer, you can launch your PS4 in safe mode in hopes of remedying the signal issues. With the PS4 off, hold down the power button for 7-8 seconds on boot to launch into safe mode (release the button after the second beep).
From here, you can choose to restart the system, change resolution, update system software, restore defaults, rebuild the database, and initialize. You can learn more about what each of these does on the PlayStation Support site, but I recommend updating the software first.
If you don't have an Internet connection available on your PS4, you can also manually update the software via a USB flash drive.
But, it's kind of hard to update your software if you can't see the menu on your screen. In that case...
Check if You're Blinking Blue
If your PS4 is blinking blue, and never entering the powered state (white light), then it could be a power issue. Turn off the PS4 using the force-shutdown method of holding down for at least 7 seconds until the PS4 beeps twice. Disconnect the PS4's power cord from the wall outlet, then inspect the power cord for damage, including the pins where you connect it to the PS4 directly.
If there is any visible damage, that can be your culprit.
Are You Sure It's the PS4?
The PS4 requires an HDTV and only has a HDMI output, so the first way to troubleshoot is to make sure it's not your HDTV. If you have another HDTV around the house, give it a try and see if it connects.
Still a no-go? Try updating the firmware on your HDTV. If you have a smart TV with embedded internet, this shouldn't be too hard to do, and it has been known to fix the issue with some users.
Also, try switching out the HDMI cable, which could be damaged itself.
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38 Comments
"THE FIX" It wont work on main tv NO SIGNAL , I plugged it into another tv and it worked GREAT . but to get it to work on my 42" tv It needs a SYSTEM UPDATE and then it works great. I tried everything before this in the display settings. But all it needs is a SYSTEM UPDATE, SO TRY A ANOTHER TV AND RUN THE UPDATE AND THE CONSOLE WILL WORK ON NONE COMPATIBLE TV"S. I THOUGHT I WAS BROKE AND HAVE TO SEND IT BACK. THIS WILL WORK.... FIND ANOTHER TV TO DO SYSTEM UPDATE..
So when it says the resolution is wrong and wont connect do I then also try another tv?
I just got my PS4 today on Christmas, everything went well. Then I went to sign in or create a new PSN ID, it asked me to update, so I did. It was downloading and then it was installing. I went downstairs for a quick second and when I come up the console had been on standby then shut off and then didn't restart. I tried turning it on and it didn't work. I tried getting it into safe mode and nothing shows. I switched out HDMI cables; no go. I checked every port. Nothing looked wrong. I tried another tv and it worked, but I can't use that tv for good. I plugged my PS4 back into my original tv and then shut the tv off and then back on again and it worked as if I didn't need to try the other tv in the first place.
you sir just saved my weekend with this comment. After speaking to tech guys with no solution, all it took was unplugging my main tv and back in. Was boggling me.Took me days. Thanks man!
Thank god for this comment I was losing my damn mind!
I also got my PS4 on Christmas and it was absolutely fine until I tried to update the system. The TV screen was black despite the fact it was connected to the PS4. I looked up the thing with the HDMI cable and swapped it but the TV still didn't work and the HDMI port was fine. I didn't know about the safe mode so I have no idea whether it would have actually worked. Eventually my TV didn't work on account of my messing around and I don't have another TV to spare. So I just went to set up and factory reset my TV, switched on my PS4 and bam, both my TV and PS4 were working again.
Had this problem just worked out turn tv off and on was about to send back to Amazon have the same problem sometimes with the wii
I've got the issue with blank screen on my asus vg23ah. I checked the cables, monitor itself - nothing worked. Sometimes I saw an image for a second it I turn the monitor first time and I always heard the background audio.
Today my friend gave me to try hdmi spliter Sewell. This thing famous for it's ability to remove hdcp.
After I connected it to my ps4 issue disappeared. Now I already ordered a splitter on Amazon which do the same trick. It costs me 55 dollars. I think it's not a very big price for playing on device that I would like to.
We just got a bran-new PS4 today. We also got a bran-new samsung HD smart TV today. So we tried to hook the new ps4 up to the tv, and everything is plugged in great. The HDMI cable goes in as far as it should, the power cable is plugged in properly and nothing is out of place or missing. But the light wont turn white it just keeps blinking blue and the TV says nothing is connected. What happened? is it not compatable with our TV?
My monitor got the blank screen problem. Actually after the latest 1.7 update, my monitor and the PS4 works fine but after about 3 weeks later ( for the whole 3 weeks no one play the ps4), the monitor turned up blank even the ps4 has already turn white light. So, i tried with another TV from LG and its works fine. Until now, the problems still occurs. Is there is any problem with the update or the problem is my monitor ? Actually I am using the monitor for my pc and ps4. The pc works fine too.
Can any body help me, so ive had my ps4 working for ages on my regular hd 1080p tv never had a problem, then i decided to plug my ps4 into my monitor which i used a hdmi to vga cable it didnt work so then i plugged it back into my regular hd 1080p tv and the screen is black and now everytime i try and system reset the ps4 my tv says - DVI 576p@50Hz and then says no signal ??? any one have any ideas, also i tried swapping to another brand new hd tv and still nothing ??? did my ps4 update to a fail or something , need help!!!!!!
Bro I'm having same problem right now, do u know how to fix it?
Billy Wright
I have same issue. I connected ps4 through hdmi to dvi cable to Acer monitor and it worked fine...
Now I want to play on Tv and no signal occurs. I tried on 3 different tv but nothing.... Please can somebody help me
I have this issue. Help me
Billy Wright and Filip Fofy
I have the same issue. Have you found any solutions?
thank you.
I have this issue, help me
my buddy stepped on my brothers ps4 HDMI port and broke
I have a Toshiba projection screen tv and a converter but I can't get the ps4 to show up on the tv any one know what to do?
I am having the "No Signal" issue with my ps4. I have a vizio tv in my room that I have a ps2, ps3, and a chrome cast connected to it and they all work fine. My tv either give me the "No Signal" message when i try to connect my ps4. sometimes i get audio but no image. The ps4 connects fine to my sony tv in the living room. I have tried 3 different HDMI cables, and connecting my ps4 to a power strip and directly into the wall. The first ps4 i had never had this issue.
I owned my ps4 for less than a day and tried about everything to get it on the screen and nothing is showing up
I have an old TV that does not have a hd connection on it so they are telling me that I need a converter for it But it is illegal so what am I to do
Can someone help? I was just using my ps4 last night but when I tried to use it this morning it won't show no pictures on my tv. My ps4 turn on perfectly but it just show no image I tried connecting it to an other tv and the other tv said no signal. And I tried using a different hdmi cord it still does the same thing. Remind you my ps4 turns on perfectly it shows the blue light when I press the power button then the white light. So is it the ps4 or is it the hdmi cords?
I have the same problem
After I updated to 5.5 it nolonger shows signal
I have a TV without an hdmi port so I've been trying a converter to av but that won't work even on a TV where I know the av ports are good, any helpful tipstaff?
Had a power surge knocked out my ps4 and internet modem on surge protector no power along with outher stuff at our house got power supply box,now have power but disc drive wont accept discs,and no screen even when trying to do the reboot.anyone think could also fried the disc drive chip board & possibly hdmi port,ive head the hdmi port problem.even after that if any issues in the motherboard
we had this problem from day 1 of buying new ps4 slim....we took it back had a replacment same thing....when we eventually got through to the helpline and boy is that like a lottery !!!! they sent email of things to do .....all of which we had tried from other forums........as a last resort we decided to try 1 more tv ( we had tried our main 2 tvs bought new cables on ps4 advice ) bingo it has worked every since no problem......how .......the help desk omitt to ask you if you have other devices connected to your tv.....why would we have sky box plugged in in other hdmi !!!!!!! .....so if all else fails try tv on own with nothing else connected....
It Worked ! I Had the Same Problem , I Thought It Was the ps4 Hdmi Port Not Working , So I Turned Off My TV (Disconnected the Cable) . Also disconned all other cables feom the tv ... so only connect the ps4 hdmi it will work .
I had an LED light bought ot feom Wish store ..I disconnected it from the tv
I'm having a similar problem. My ps4 will show video on my lg 50 inch and 50 inch Samsung smart tv's for anywhere from a few minutes to a couple hours then randomly loses tv signal. I plug the headphones into the controller and I can hear sound. I press the power button on the ps4 and put it in rest mode and then turn it back on. Screen comes back but it randomly keeps losing signal. This is aggravating. This is my 3rd ps4. I just want it to work. Please help before I give up and take it back
HDMI lead won't go in all the way, but I can see nothing bent inside.
Any suggestions, short of replacing the socket?
This doesn't
This doesn't seem to be workin for me at all I have an LG to older than 10 years but nothing works the PlayStation comes up saying checking systems then says it'll restart but hasn't I've even changed TVs and it works fine in the other one but not this one I've changed the tv resolution and even systems on the PlayStation but still nothing ??
I use a projector screen at my house and I plug the HDMI cord directly into the projector from my PS4 and it usually works but yesterday it would work for a few seconds and then the screen would turn black and say "HDMI 1, source searching..." for a while and then the screen will go black, then the screen will work again for a few second but then everything repeats over and over again.
I have a brand new slim ps4 and it has been working fine for about 2 months and I took it to my mates house to use an it all worked fine. I bring it back home and for some reason it just keeps saying mode not supported. So I moved to my other TV and nothing comes up. It says there is a signal in the HDMI cord but the screen is just black. I have tried all your suggestions such as switching HDMI cords and checking if my cables are broken. I have also tried turning on the ps4 in safe mode but again there is nothing that comes up on the TV someone please help me.
Solved.
Turn off, press on and wait for the second sound.
Change resolution to 480p.
Solved.
No signal, tried all of these steps none work. I put the same hdmi coord into my xbox on the same tv and poof it works just fine. There doesnt look to be any dmg with the hdmi socket on the ps4 so idk whats wrong!
*Nothing worked for me. So this is what I did...I am fortunate to have another TV. Went out and hooked it up, same cords, it worked? Go back, still no signal? WTF right?
So on the tv it worked on, I started it in safemode and let it reboot. When it came on it asks if you want to make the screen resolution automatic, it gives you as list of other options - 420, 720, 1080i, 1080p. Mine was as 1080p(the tv it did not work on). I made the resolution 1080p, turned it off, unplugged it and brought it back to the tv that it did not work with and hooked it up and low and behold, it worked!? Hope that helps?
ive tried multiple different tvs and hdmi cords so I knew its not that and not sure it could be the power seems I can throw it in to safe mode and it shows every time just after option 1 restarting and I've don't the update and option 6 even all the way to option 7 and I'm still having issues once I get the display to show it works no problem getting it to show display seems to be the problem
I have a vizio tv I have tried everything to get it to work with my ps4 but still all I get is a no signal message! The ps4 works fine on my spectre tv but the speaks are blown on it and it sounds like crap lol!!! Any suggestions?
We are having the same issue. However when I hold the power button down it only beeps once. I have tried holding it down longer but then it just turns back off. Any other suggestions? It is plugged in and everything is set up correctly, it just randomly stopped working today.
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