How To: Manually Eject a Stuck Disc in the PlayStation 4 Console

Manually Eject a Stuck Disc in the PlayStation 4 Console

How to Manually Eject a Stuck Disc in the PlayStation 4 Console

You know how annoyed you get when you put a quarter into the vending or washing machine and it gets stuck? There's a quiet rage that boils inside you. Now, imagine that quarter is a sixty dollar video game, and it's stuck inside your brand new, four hundred dollar PlayStation 4 system.

There will probably never be a video gaming console that doesn't eat a disc every now and then, at least until they get rid of they optical drive altogether. Until then, expect your hungry PS4 to gorge itself on your precious DVDs, Blu-rays, and game discs.

Most of the people currently getting stuck discs are those who try to upgrade the select PS3 titles to PS4 versions, or who just see if they can play their PS3 games period. Well, there were plenty of ways to eject a stuck disc in the PS3, and there's already a few ways to do it on the PS4.

Method One: The Easy No-Take-Apart Way

This first method is going to be the first one you want to try, since it does not involve taking apart your PlayStation 4.

  1. Turn off your PS4 by holding the power button until the system shuts off completely.
  2. Unplug all of the cords that are connected to your PS4 from the system directly.
  3. Place the PS4 vertically. The disc usually gets stuck when the console is horizontally resting. Placing it vertically may help dislodge it.
  4. Wait about 30 minutes.
  5. Reconnect all of the cords.
  6. Boot into safe mode by holding the power button for 7 to 8 seconds.
  7. Cross your fingers. That's really it. The disc should hopefully eject now.

Method Two: The Take-Apart Way

This method will require you take take apart your PS4, and comes straight from Sony themselves, so it's doubtful it will void your warranty. Unlike the difficult procedures for the PS3, it's fairly easy.

Step 1: Remove the Shiny Cover

Use your hands to remove the shiny part of the PS4 cover. It should come off rather easily.

Images via playstation.com

Step 2: Find the Screw

There is a small black screw located in-between the vents. You will see two sections of tightly packed slots and on single slot somewhat separated. This is where the screw is located.

Image via playstation.com

Step 3: Rotate Counter-Clockwise

Use a Phillips screwdriver and rotate the screw counter-clockwise. This shouldn't require very much pressure and you should see the stuck disc slowly come out of its slot after a few twists.

Image via playstation.com

Step 4: Put It Back Together

Pull the disc out and and then retighten the screw. Place the cover back on, plug in all the cords, and get ready to enjoy your PS4... again.

Image via playstation.com

For more details on manually ejecting a stuck disc in the PS4 console, check out the full guide in the PlayStation Knowledge Center.

Last Resort Options

If one of the methods above worked for you, make sure you're running the latest version of the PlayStation software before putting another disc in. If neither worked for you, you may have to send it in to Sony for repairs, or contact PlayStation Support for more information.

Let us know what method worked for you, or if you have another suggestion to add to the list.

9 Comments

I just unplugged the charger for the controller from the unit. The disc popped right out.

What always works on my PS3 is to slide another disc into the cd tray. It seems to push the stuck disc onto the tray making it available to eject. Don't put the second disc all the way in though

Tried the first option listed here, didn't work. Shockingly what did work was quickly pressing the eject button on the system three or four times. Not sure if this is really a way to force an eject, or if I just got super lucky.

Thank you, cant believe i never thought of that.

The first option worked but then it did it again got suck can anyone help me

Second Method worked. Screw was a bit hard to find but a flashlight will help you.

Not recommending this until you've tried the safe methods: turned it vertically and lightly tapped the bottom area where the tray is located and it popped out. Whew!

I've tried both the manual eject options to remove a stuck disc in my sons PS4 but neither worked? Any suggestions what to do next? Thanks

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